Frequently Asked Questions
Everything you need to know about shopping at Japanese Taste
Do you ship your products directly from Japan?
Yes, every order is processed and shipped directly from our warehouse in Osaka, Japan, to ensure you receive authentic, high-quality Japanese goods.
What are the estimated shipping times and costs?
Shipping costs are calculated at checkout based on weight and destination. We offer several shipping methods, including Express (3-5 business days) and Standard (7-14 business days), depending on your location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Will I have to pay customs duties or import taxes?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary depending on your country's customs regulations.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We accept returns for most unopened and unused items within 30 days of delivery. Please note that certain perishable goods and personal care items may be exempt from returns for safety and hygiene reasons.